专业IT的英汉翻译

Overflow Settings

溢出设置

Every queue can be configured by the telephone system maintainer with a number of overflow settings.

电话系统维护人员通过采用众多的溢出设置来对每个队列进行配置。

Overflow Group List

溢出线组列表

This is the key setting, which if set, enable overflow for the queue. The Overflow Group List is a list of other hunt groups whose members are used to answer overflowing calls. The list is used in sequential order, with the overflowed call being presented to the available agents in each group using the Ring Mode setting of that group. If still unanswered the overflowed call then goes to the next group in the list and eventually back to the overflowing group in a continuous loop until answered.

此为密钥设置。如果设置,将使队列溢出。本溢出线组列表是其他用于应答溢出呼叫的寻线组成员列表。该列表按顺序使用,在使用该线组环形模式设置的各线组中,向代理商提交溢出呼叫。如果仍无应答,则溢出呼叫将转至本列表中的下一线组,最终,在连续循环中返回至溢出线组,直至得到应答。

Overflow Time (Optional)

溢出时间 (可选)

An Overflow Time can be set though this is not necessary to use overflow, see ‘When Do Calls Overflow?’ below.

尽管这不是使用溢出所必需的条件,但还是可以设置溢出时间。参阅以下关于“何时进行呼叫溢出?”。

Overflow Mode

溢出模式

By default, if the queue is using ‘queuing’, once one calls overflows all queued calls overflow. This can be switched off, with the overflow of each call being determined on a call by call basis.

在默认的情况下,如果队列使用“排队”,那么,一旦一个呼叫溢出,则所有列队的呼叫都将溢出。可以关闭队列,基于逐个呼叫,确定各个呼叫的溢出。

When Do Calls Overflow?

何时进行呼叫溢出?

If an Overflow Group List has been setup for a queue, calls will overflow when:

如果已经为一个队列设置了溢出线组列表,呼叫将在以下的情况下溢出:

For a queue without ‘queuing’ enabled, a call overflows immediately if there are no available agents.

对于未启用“排队”的队列,如果没有可用的代理商,则呼叫将立即溢出。

For a queue with ‘queuing’ enabled but no Overflow Time set, a call will overflow when it has been presented to but not answered by each of the available agents.

对于启用了“排队”但未设置溢出时间的队列,当队列已被提交但却未得到各个可用代理商应答时,呼叫将溢出。

For queues with ‘queuing’ enabled and an Overflow Time set, a call will be presented to available agents or wait in the queue until the overflow time expires at which point the call will overflow.

对于启用了“排队”并设置了溢出时间的队列,将向可用代理提交呼叫,或在队列中进行等待,直至溢出时间到期,此时,呼叫将溢出。

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